GENERAL TERMS AND CONDITIONS

Nadir Elhag

E-mail: info@nandninstallations.nl

Website: https://www.nandninstallations.nl

Definitions

1. Nadir Elhag: NN installations, established in Schiedam, Chamber of Commerce no. 88202771. 2. Customer: the party which Nadir Elhag has entered into an agreement with.
3. Parties: Nadir Elhag and customer together.
4. Consumer: a customer who is an individual acting for private purposes.

Applicability

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Nadir Elhag.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the
4. customer or of third parties.

Offers and quotations

1. Offers and quotations from Nadir Elhag are without engagement, unless expressly stated otherwise.
2. An offer or quotation is valid for a maximum period of 1 days from its date, unless another acceptance period is
3. stated in the offer or quotation.
4. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will
5. lapse.
6. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in
7. writing.

Acceptance

1. Upon acceptance of a quotation or offer without engagement, Nadir Elhag reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
2. Verbal acceptance of the customer only commits Nadir Elhag after the customer has confirmed this in writing (or electronically).

Prices

1. All prices used by Nadir Elhag are in euros, are exclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Nadir Elhag is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. The parties agree on a total price for a service provided by Nadir Elhag. This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
4. Nadir Elhag is entitled to deviate up to 10% of the target price.
5. If the target price exceeds 10%, Nadir Elhag must let the customer know in due time why a higher price is justified.
6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price
7. by 10%.
8. Nadir Elhag has the right to adjust prices annually.
9. Nadir Elhag will communicate price adjustments to the customer prior to the moment the price increase becomes
10. effective.
11. The consumer has the right to terminate the contract with Nadir Elhag if he does not agree with the price increase.

Payments and payment term

1. Nadir Elhag may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.

1. Nadir Elhag may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
2. The customer must have paid the full amount within 0 days, after delivery.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount
4. at the latest on the last day of the payment term, he is legally in default, without Nadir Elhag having to send the
5. customer a reminder or to put him in default.
6. Nadir Elhag reserves the right to make a delivery conditional upon immediate payment or to require adequate
7. security for the total amount of the services or products.

Consequences of late payment

1. If the customer does not pay within the agreed term, Nadir Elhag is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Nadir Elhag.
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Nadir Elhag may suspend its obligations until the customer has met his
5. payment obligation.
6. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of
7. Nadir Elhag on the customer are immediately due and payable.
8. If the customer refuses to cooperate with the performance of the agreement by Nadir Elhag, he is still obliged to pay
9. the agreed price to Nadir Elhag.

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

1. Nadir Elhag can appeal to his right of retention of title and in that case retain the products sold by Nadir Elhag to the customer until the customer has paid all outstanding invoices with regard to Nadir Elhag, unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Nadir Elhag.
3. Nadir Elhag is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement

The customer waives his right to settle any debt to Nadir Elhag with any claim on Nadir Elhag.

Insurance

1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
2. goods delivered that are necessary for the execution of the underlying agreement goods being property of Nadir Elhag that are present at the premises of the customer goods that have been delivered under retention of title
3. At the first request of Nadir Elhag, the customer provides the policy for these insurances for inspection.
4. The customer is obliged to take out a CAR (Construction All Risk) insurance at his own expense and cannot claim
5. compensation for any damage that would otherwise be covered by this insurance, unless parties have agreed otherwise in writing.

Guarantee

When parties have entered into an agreement with services included, these services only contain best-effort obligations for Nadir Elhag, not obligations of results.

Performance of the agreement

1. Nadir Elhag executes the agreement to the best of its knowledge and ability and in accordance with the requirements

1. Nadir Elhag executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Nadir Elhag has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the
4. possibly agreed advance by the customer.
5. It is the responsibility of the customer that Nadir Elhag can start the implementation of the agreement on time.
6. If the customer has not ensured that Nadir Elhag can start the implementation of the agreement in time, the resulting
7. additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer

1. The customer shall make available to Nadir Elhag all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, Nadir Elhag will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by
5. Nadir Elhag and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Confidentiality

1. The client keeps any information he receives (in whatever form) from Nadir Elhag confidential.
2. The same applies to all other information concerning Nadir Elhag of which he knows or can reasonably suspect that
3. it is secret or confidential, or of which it can expect that its disclosure may cause damage to Nadir Elhag.
4. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2
5. secret.
6. The obligation of secrecy described in this article does not apply to information:
7. which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer's duty to confidentiality
   which is made public by the customer due to a legal obligation
8. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

Penalties

1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Nadir Elhag an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Nadir Elhag including its right to claim compensation in addition to the fine.

Indemnity

The customer indemnifies Nadir Elhag against all third-party claims that are related to the products and/or services supplied by Nadir Elhag.

Complaints

1. The customer must examine a product or service provided by Nadir Elhag as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Nadir Elhag of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Nadir Elhag of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Nadir Elhag is able to respond
5. adequately.
6. The customer must demonstrate that the complaint relates to an agreement between the parties.
7. The customer must demonstrate that the complaint relates to an agreement between the parties.
8. If a complaint relates to ongoing work, this can in any case not lead to Nadir Elhag being forced to perform other
9. work than has been agreed.

Giving notice

1. The customer must provide any notice of default to Nadir Elhag in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Nadir Elhag (in time).

Joint and several Client liabilities

If Nadir Elhag enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Nadir Elhag under that agreement.

Liability of Nadir Elhag

1. Nadir Elhag is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Nadir Elhag is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Nadir Elhag is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Nadir Elhag is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

Every right of the customer to compensation from Nadir Elhag shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

Dissolution

1. The customer has the right to dissolve the agreement if Nadir Elhag imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by Nadir Elhag is not permanent or temporarily impossible, dissolution can only take place after Nadir Elhag is in default.
3. Nadir Elhag has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Nadir Elhag good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure

1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Nadir Elhag in the fulfillment of any obligation to the customer cannot be attributed to Nadir Elhag in any situation independent of the will of Nadir Elhag , when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Nadir Elhag .
2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Nadir Elhag cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Nadir Elhag can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Nadir Elhag does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any

5. Nadir Elhag does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

1. Nadir Elhag is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Nadir Elhag with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and
5. conditions.

Transfer of rights

1. The customer cannot transfer its rights deferring from an agreement with Nadir Elhag to third parties without the prior written consent of Nadir Elhag.
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Nadir Elhag had in mind when drafting the conditions on that issue.

Applicable law and competent court

1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Nadir Elhag is established is exclusively competent in case of any disputes
3. between parties, unless the law prescribes otherwise.

Attribution

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/nl /nl).

Drawn up on 16 november 2022.New Paragraph